Shipping Policy for Indian Traditional Spices

Thank you for shopping with Indian Traditional Spices! We are committed to providing you with a seamless shopping experience, from placing your order to receiving your premium-quality spices. Below is an overview of our Shipping Policy to ensure your order reaches you on time and in great condition.

1. Shipping Methods and Delivery Times

We offer different shipping options to cater to your needs. Delivery times vary based on your location and the shipping method selected:

  • Standard Shipping: Delivery within 5–7 business days for most major cities in India.
  • Express Shipping: Delivery within 2–3 business days for select locations (available at an additional cost).
  • International Shipping: Delivery times for international orders may vary by country, typically taking 7–15 business days.

Please note that delivery times may vary due to factors like product availability, location, and third-party courier services.

2. Shipping Charges

Shipping fees are calculated at checkout based on the weight of your order and the destination.

  • India Orders: Enjoy free shipping on orders over INR 2,000 (conditions may apply based on your location). For orders below this value, a standard shipping fee will be added based on the weight and destination.
  • International Orders: Shipping fees for international orders will be calculated at checkout, based on the destination country.

3. Order Processing

  • Order Confirmation: After placing your order, you will receive an email confirming the details of your purchase. Please note that this email confirms that your order is received but does not guarantee immediate shipment.
  • Processing Time: Orders will be processed within 1–2 business days of receiving your payment. If there are any delays in processing, we will notify you promptly.
  • Backordered Items: If an item is out of stock, we will notify you immediately and offer you alternative options or an expected restock date.

4. Shipping Restrictions

  • We currently ship to all major cities in India and select international destinations.
  • Some remote areas may experience longer delivery times.
  • We do not ship to P.O. Boxes or military addresses (APO, FPO).

If you’re unsure whether we can ship to your location, please contact our customer service team before placing your order.

5. Tracking Your Order

Once your order has been shipped, you will receive a tracking number by email. This will allow you to track your shipment online.

Please note that it may take 24–48 hours for tracking details to be updated after the dispatch.

6. Shipping Delays

We aim to dispatch and deliver your order as quickly as possible. However, please be aware that delivery times may be affected by the following:

  • High order volumes during peak shopping seasons.
  • Adverse weather conditions or natural disasters.
  • Delays in customs clearance (for international orders).
  • Courier delays due to unforeseen circumstances.

In case of any significant delays, we will notify you and assist you in tracking your order.

7. Damaged or Lost Shipments

In the unlikely event that your order is damaged or lost during shipping, please contact us immediately at dhinesh.prabu@gmail.com. We will assist in resolving the issue:

  • Damaged Goods: If your product is damaged, please send us clear photos of the damaged product and packaging. We will arrange a replacement or a refund.
  • Lost Shipments: If your shipment is lost, we will initiate an investigation with the courier service. If the issue is not resolved, we will offer a full refund or dispatch a replacement.

8. Customs Duties and Taxes (International Orders)

For international shipments, customs duties, taxes, and import fees are not included in the product or shipping cost and are the responsibility of the recipient.

  • Customs Clearance: Import duties, taxes, and fees vary by country. We recommend checking with your local customs office for more information before placing an order.
  • Customs Delays: Customs processing times can vary and may cause delays in delivery. We are not responsible for any delays caused by customs procedures.

9. Address Accuracy

Please ensure that you provide an accurate and complete shipping address. We are not responsible for shipping delays or issues caused by incorrect or incomplete addresses.

To make any changes to your order after it has been placed, please contact us immediately. Once an order has been processed or shipped, we may not be able to make changes to the shipping address.

10. Returns and Exchanges

For information on returns and exchanges, please refer to our Return and Refund Policy. We strive to ensure you are completely satisfied with your purchase. If you have any concerns about your order, please don’t hesitate to contact us.

11. Contact Us

If you have any questions or need assistance regarding shipping, please contact our customer support team:

  • Email: dhinesh.prabu@gmail.com
  • Address:
    Indian Traditional Spices
    C/o Venba Agency
    No 21, Sivagangai Road,
    Sathamangalam,
    Near Mini Studio, Madurai 625020,
    Tamil Nadu, India.
  • Business Hours: Monday to Friday, 9 AM to 6 PM IST

Thank you for choosing Indian Traditional Spices! We look forward to delivering the finest Indian spices to your doorstep.